PowerCRMTM
provides organization and effectiveness
in managing customer service
and care, increasing sales and
enabling proactive Customer
Management.
PowerCRMTM
contributes to our utmost objective
of adding value to our customers...
... by implementing an integrated
platform for all company members to
interact with customers.
PowerCRMTM
strengthens and coordinates each member's
duties...
... showing the company as a single
large with a uniform identity recognizable
by outside customers.
Customer
Interface System
PowerCRMTM
was conceived
as part of Entrepids’
product suite
for Demand Chain
Management.
Right from the
start this software
product was
designed and
developed to
seamlessly integrate
with the rest
of the solutions
in the suite
to create a
Customer Interface
System that
is capable of
delivering unsurpassed
functionality
for customer
and partner
relationship
management as
well as sales
process management.
PowerCRMTM
was specifically
designed to
manage all
business processes
that take
place between
your company
and your customer
base, while
contributing
to a Customer
Interface
System that
fully integrates
technology,
marketing
& sales
strategy,
and human
resources.
Under this
approach,
your company
will manage
customer relationships
in a consistent
and very effective
manner.
Concrete
benefits for your company
PowerCRMTM
provides your company with a superior
and highly effective customer relationship
management system, that will help your
people serve your customers better,
increasing sales.
PowerCRMTM
will contribute to creating value…
…through the implementation
of a unique Customer Interface System.
PowerCRMTMwill empower each member of
the organization and coordinate their
actions…
… showing the company as a single
large team and with a uniform identity
recognizable by the customers.
In
more specific terms,
after implementing
PowerCRMTM,
companies can expect
a substantial improvement
in these Business
Indicators:
User
Administration
User Profile and Access
Permission administration
with client or client
group assignation.
Integration with PowerChannelsTM
´s Strategic
Segmentation Module.
Integral
Information Management
This system will provide
any User (representative,
salesman, account
executive, customer
service executive,
etc.) the possibility
to pick and manage
information about
one or all of his
customers, in a way
similar to how a Customer
User operates PowerChannelsTM.
Contacts
Contacts List by Customer.
Users will be able
to see each customer’s
contact list, as well
as make upgrades (update,
delete or changes).
Database access for
all employees.
Unified
and centralized customer
information and coordinated
viewing
The Solution summarizes
the same updated customer
information for all
users in a Work-Desktop.
Action
Follow-up and Registration
Registration of actions
and interactions that
take place with each
customer.
In addition, it permits
Users to obtain instantly
updated information
about any interaction
customers have had
with any company or
organization members.
Each action will have
associated information
(description, type,
place, date, time,
contact, status, related
tasks, and related
documents).
Opportunities
Integral Opportunity
Detection Management,
with every customer.
Application allows
Opportunity Detection
Registration, designating
the person in charge
and individual follow-up.
Opportunities assigned
to each user can
be accepted, refused
or kept as pending
by the assignee
User.
Opportunity auto-assignment..
"Top 10 User
Opportunities”
Reminder list.
Opportunity "Pipeline"
assigned to the
user, quantified
and classified by
status. "Assigning"
and "assigned"
opportunity role
management.
Opportunity status
administration.
"Assigned by
me" and "assigned
to me" Opportunity
view and follow-up.
Actions
and Tasks Management
Integral management
of actions and tasks
of sales and customer-services
executives.
The Solution permits
the assignation of
Actions and Tasks
to Users (salesmen,
sales or customer
cares executives,
etc) and assignation
of Visit or Phone-call
Agendas.
Action List - based
on certain events
occurred in accordance
with pre-established
and configurable business
rules- automatic generation.
Specific Sales Campaigns
Definitions by client
and salesman or account
or customer care executive
are also possible.
“Assigning”
and “Assignee”
Role Administration.
Action and Task Status
administration.
“Assigned by
me” and “Assigned
to me” Actions
or Tasks visualization
and follow-up.
Actions and Tasks
scheduling with date
and time.
Products
Queries of product
information, commercial
conditions, news and
promotions established
for customers. Possibility
of accessing and sending
technical specifications.
Commercial
conditions
Commercial conditions
update according to
profile authorizations.
Orders
Customers’ purchase
order admittance.
Customers' orders
integral management
with access to all
orders made by each
customer and its current
status. Possibility
of associating orders
to documents. Look
up the purchase orders
history of your customer
portfolio
Account
Statement
Portfolio Customer
Account Statement
Queries associated
to User (salesman,
any executive, etc.)
with status document
classification and
maximum detail “drill
down”.
Statistics
Statistics querying
for each customer
and the customer portfolio
overall. Possibility
of implementing numerous
statistics to be selected
in the vast query
menu included in the
standard application.
Notifications
and Alerts
Alerts and Notifications
manual generation.
Alerts and Notifications
view generated by
customer, according
to business rules.
Business rules upload
for new Alerts and
Notification generation.
(Assuming that the
Alerts and Notification
module has been implemented
previously).
Complaints
and Claims
Complaints and Claims
registration and follow-up,
showing the workflow
for an effective treatment
of each case. (Assuming
that the Complaints
and Claims module
has been implemented
previously).
News
and Newsletters
Function that allows
news and messages
communication with
the desktop of each
PowerCRMTMUser.
